Privacy Policy

Sintetico Inc. ("Company," "we," "us," or "our") operates GiveMetry (givemetry.com), an AI-powered donor analytics platform for nonprofit organizations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We collect several types of information to provide and improve our Service:

Account Information

• Name, email address, and phone number
• Organization name and details
• Billing and payment information
• User role and permissions

Constituent Data

• Donor records uploaded via CSV or entered manually
• Gift and donation history
• Contact and interaction logs
• Portfolio assignments and notes

Usage Data

• Features accessed and actions taken
• Device information and IP addresses
• Browser type and operating system
• Timestamps and session duration

We use the information we collect to:

• Provide, operate, and maintain the Service
• Generate lapse risk predictions and priority scores
• Create AI-powered donor briefings and insights
• Process payments and manage subscriptions
• Send transactional emails and notifications
• Provide customer support
• Detect and prevent fraud or abuse
• Improve and develop new features
• Comply with legal obligations

We may share your information with third-party service providers who assist us in operating the Service:

Service Providers

• Cloud infrastructure providers (Vercel, Railway)
• Database services (PostgreSQL hosting)
• Payment processors (Stripe)
• AI services (Anthropic Claude API)
• Email delivery services
• Analytics providers

We may also disclose information when required by law, to protect our rights, or in connection with a business transfer or acquisition.

• Account data: Retained while your account is active, plus 30 days after deletion
• Constituent data: Retained for the duration of your subscription, plus 30 days
• AI-generated briefings: Retained for 90 days by default
• Billing records: Retained for 7 years for legal compliance
• Usage logs: Retained for 12 months

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS) and at rest
• Multi-tenant data isolation at the database level
• Role-based access controls
• Regular security audits
• Secure authentication with JWT tokens

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications
• Restrict certain processing activities

To exercise these rights, contact us at privacy@sintetico.ai.

We use essential cookies for authentication and session management. We may use analytics cookies to understand how users interact with our Service. You can control cookie preferences through your browser settings.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

GiveMetry is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

California residents have additional rights under the CCPA, including the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information.

If you are in the European Economic Area, you have rights under the GDPR including access, rectification, erasure, restriction, portability, and objection. Our legal basis for processing includes contract performance, legitimate interests, and consent where applicable.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.